His background was the licence trade, running bars and clubs, but he wanted a change. He couldn't find something that he felt matched what he had to offer, until he discovered call answering services. This seemed ideal, allowing him to pair his customer service expertise with his desire to work with a wide range of different organisations.
Making an investment of £500 he founded Call Assistant UK. The business model is simple - they provide a telephone answering service for individuals and organisations.
There's clearly a demand for the service because he now employs one full-time and two part-time staff and they've moved into larger premises, and they've only just begun their second year of trading. Brian's expecting business to increase by a massive 200% in 2010, and he's got the commercial experience to know that's a realistic figure.
If there's one thing Brian wished he'd known before he started out it was to have had a deeper knowledge of the industry. He made a few mistakes along the way which, with more information, could have been avoided.
Brian's achieved what many aspire to: he's matched his passion with a commercial opportunity and he's made it work. But it hasn't been easy - the hours are long and he misses the face-to-face interaction he had in the licence trade. But he feels it's worth it to be running a business that's succeeding despite the recession.
If you'd like to know more about the services that Brian's business offers, why not pay a visit to the Call Assistant UK website.
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