First Line Response, who also delivers first aid training, wanted to eliminate as many paper and manual processes as possible. Shawn Bullivant, Managing Director, knew that growth in both turnover and profitability would come from automation.
He engaged Southampton-based software developer Alpha Systems Consultants to create both in-house and externally facing systems to automate many of the processes, allowing more events and courses to be managed by the same size of administrative staff, bringing greater efficiency and reduced costs.
Corporate clients can now use on-line tools to plan their own courses and book places. The system sends out automatic welcome emails, completion certificates and reminders about certificate expiry, all with minimal intervention from administrators. This allows First Line Response staff to concentrate on the training delivery.
Event resourcing has also been made much more efficient, with a team being put together in hours rather than days. Finding the appropriately trained and certified staff is now much easier, with individuals maintaining their own records remotely, and the system allowing them to be booked via email and SMS.
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